Refunds and Returns
You may return most new, unopened items sold and fulfilled by Razor’s Edge Marketing within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.
You can expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you’ll receive the refund sooner).
This time period includes:
- 5 to 10 business days for us to receive your return from the shipper
- 3 to 5 business days for us to process your return
- Time taken for your bank to process our refund request (see below for specific guidelines)
- We will notify you via e-mail of your refund once we’ve received and processed the returned item
If the return and refund do not appear on your credit card within 4 weeks from the day you sent us your return, please contact us for help.
We will refund your online purchase through your credit card.
If you received a faulty item and need to exchange it for the same item, please e-mail or call us to request a replacement.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our warehouse.
Note: Any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund.